Privacy policy

Last Updated: 17 January 2026

This Privacy Policy describes how HAND N ART® (the “Brand”) collects, uses, shares, and protects your personal information when you visit or make a purchase from www.handnart.com (the “Website”) or otherwise interact with our services (collectively, the “Services”).

The Services are owned and operated by HAND N ART DESIGN PRIVATE LIMITED, an Indian company. This Privacy Policy is designed to reflect our commitment to transparency, trust, and respect for your privacy, while complying with applicable laws and Shopify platform requirements.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall prevail with respect to personal information.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information that is necessary to provide you with a seamless, secure, and personalized shopping experience. Depending on how you interact with our Services, this may include:

Contact Information
Name, billing address, shipping address, phone number, and email address.

Payment & Transaction Information
Payment method details (processed securely via third-party payment gateways), order history, transaction confirmations, returns, and exchanges.

Account Information
Login credentials, preferences, saved addresses, and wishlist activity.

Customer Communications
Information you share when contacting us via email, phone, forms, reviews, or customer support.

Device & Usage Information
IP address, browser type, device identifiers, pages viewed, and interactions with the Website, collected via cookies and similar technologies.

We do not knowingly collect or store sensitive personal data beyond what is required to complete transactions and operate our Services.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

You directly, when you browse the Website, place orders, create an account, or contact us
Your device automatically, through cookies and analytics tools
Service providers such as payment gateways, logistics partners, and IT vendors
Shopify and its integrated services
Marketing and analytics partners, where permitted by law

3. HOW WE USE YOUR INFORMATION

Your information is used strictly for legitimate business purposes, including:

Order Fulfilment & Account Management – processing payments, shipping products, handling returns and exchanges
Customer Support – responding to queries, requests, and service issues
Personalization – remembering preferences and recommending relevant products
Marketing & Communication – sending updates, offers, and promotions (you may opt out anytime)
Security & Fraud Prevention – protecting accounts, transactions, and platform integrity
Legal & Compliance – meeting regulatory obligations and enforcing our policies

4. SHARING OF PERSONAL INFORMATION

We may share your personal information only when necessary and in accordance with this Privacy Policy:

With Shopify, which powers our online store
With trusted third-party service providers (payment processors, shipping partners, analytics tools)
With marketing partners for advertising and campaign optimization, where legally permitted
To comply with legal obligations, court orders, or government requests
In connection with a business transaction such as a merger or restructuring
We do not sell your personal information.

5. RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. Shopify collects and processes personal information about your interactions with our store in order to provide and improve its services. In certain cases, Shopify may act as an independent data controller.

To learn more about how Shopify processes personal data and your rights, please refer to the Shopify Consumer Privacy Policy.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable core website functionality
Analyze traffic and performance
Improve user experience and marketing effectiveness

You may manage cookie preferences through your browser settings.

7. DATA SECURITY & RETENTION

We implement reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

8. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. YOUR RIGHTS & CHOICES

Depending on your location, you may have rights including:

Access to personal information we hold about you
Correction of inaccurate data
Deletion of personal information, subject to legal requirements
Withdrawal of consent for marketing communications

To exercise your rights, please contact us using the details below. We may verify your identity before fulfilling requests.

10. INTERNATIONAL DATA TRANSFERS

Your information may be processed outside India, including by Shopify and its global partners. Where required, appropriate safeguards are used to protect your data.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of the updated Policy.

12. CONTACT INFORMATION

Legal Entity: HAND N ART DESIGN PRIVATE LIMITED
Brand: HAND N ART®
Registered Office: 70/47, Patel Marg, Mansarovar, Jaipur, Rajasthan, India – 302020
CIN: U20299RJ2022PTC081130
Customer Care: +91-6378090214
Email: handnartdesign@gmail.com